Account
Everything you need to know about security, deposits and withdrawals, as well as managing your membership.
Deactivation
- I'm not from Victoria, so why would my funds be handed over to Victoria State Revenue if I don't claim them in time?
- How do I withdraw funds from my digital wallet before my account is deactivated?
- If my account is deactivated, will my membership cards still work?
- If my account is deactivated, will I still be able to purchase lottery products?
- I've been told my account will soon be deactivated. How do I keep it open?
- Why is my account being deactivated?
Troubleshooting
- I've forgotten my password! What should I do?
- How do I print a copy of my online entry?
- Why am I not receiving notification emails?
- Why are my syndicate tickets are missing from my ticket history?
- I'm having trouble receiving my SMS code, what should I do?
- How do I cancel an entry I purchased online?
Updating details
Managing your membership
- How do I log in to my Members Club account?
- How do I link my Members Club card when creating an account online?
- Why can't I link my Members Club card to my online account?
- How do I join The Lott Members Club using PayPal?
- How do I link my Members Club card to my online account?
- What are SMS Notifications?
Deposits and withdrawals
- How do I add a new debit or credit card?
- I'm not from Victoria, so why would my funds be handed over to Victoria State Revenue if I don't claim them in time?
- How do I retrieve my funds back once my old account is permanently deactivated?
- Why can't I use Mastercard when depositing into my account with PayPal?
- How do I deposit funds using PayPal?
- How do I connect PayPal to my account?
Account security
- Keeping your account secure with The Lott
- How do I register for SMS Security?
- What is SMS Security?
- How do I log out of my account?
- How do I delete a bank account?
- How do I update my address?