Account
Everything you need to know about security, deposits and withdrawals, as well as managing your membership.
Deactivation
- I'm not from Victoria, so why would my funds be handed over to Victoria State Revenue if I don't claim them in time?
- How do I withdraw funds from my digital wallet before my account is deactivated?
- If my account is deactivated, will my membership cards still work?
- If my account is deactivated, will I still be able to purchase lottery products?
- I've been told my account will soon be deactivated. How do I keep it open?
- Why is my account being deactivated?
Troubleshooting
- I'm having trouble receiving my SMS code, what should I do?
- I've forgotten my password! What should I do?
- How can I get a refund?
- How do I print a copy of my online entry?
- Why am I not receiving notification emails?
- Why are my syndicate tickets are missing from my ticket history?
Updating details
Managing your membership
- How do I link my Members Club card when creating an account online?
- Why can't I link my Members Club card to my online account?
- How do I join The Lott Members Club using PayPal?
- How do I link my Members Club card to my online account?
- What are SMS Notifications?
- What are push notifications?
Deposits and withdrawals
- Why can't I use Mastercard when depositing into my account with PayPal?
- How do I add a new debit or credit card?
- What details do I need to deposit via Direct Deposit or BPAY?
- How do I top-up my account balance using Apple Pay or Google Pay?
- How do I save Apple Pay or Google Pay as my preferred payment method?
- How do I deposit funds using Apple Pay or Google Pay?
Account security
- Keeping your account secure with The Lott
- What is SMS Security?
- How do I register for SMS Security?
- Why do I need to solve a puzzle to log in?
- How do I log out of my account?
- How do I delete a bank account?