Account
Everything you need to know about security, deposits and withdrawals, as well as managing your membership.
Deactivation
- How do I reactivate my account?
- How will I know my account is being deactivated?
- What happens to my funds when my account is deactivated?
- How do I get my funds back after my account is deactivated?
- How do I retrieve funds in my account before my account is deactivated?
- When do accounts get deactivated?
Troubleshooting
- I've forgotten my password! What should I do?
- I've lost my membership card / my card is damaged!
- How can I get a refund?
- How do I print a copy of my online ticket?
- Why am I not receiving notification emails?
- Why are my syndicate tickets are missing from my ticket history?
Updating details
Managing your membership
- How to view your membership card digitally
- How to order a replacement physical card
- How to add a membership card to your digital wallet
- How do I link my Members Club card when creating an account online?
- Why can't I link my Members Club card to my online account?
- How do I join The Lott Members Club using PayPal?
Deposits and withdrawals
- Changes affecting players using Mastercard when depositing into their account with PayPal
- How do I add a new debit or credit card?
- What details do I need to deposit via Direct Deposit or BPAY?
- How do I top-up my account balance using Apple Pay or Google Pay?
- How do I save Apple Pay or Google Pay as my preferred payment method?
- How do I deposit funds using Apple Pay or Google Pay?
Account security
- Why we’ll never ask for your bank account details over the phone
- Keeping your account secure with The Lott
- What is SMS Security?
- How do I register for SMS Security?
- Why do I need to solve a puzzle to log in?
- How do I log out of my account?