To keep your account secure, you may be asked to complete a puzzle before logging in. This is a cybersecurity measure to prevent malicious software from accessing your account.
Solving the puzzle will help verify that you are a legitimate user.
If you are experiencing issues or find that you are having difficulties solving the puzzle, here are some tips you can try:
Restart the puzzle
Use the button to restart the puzzle.
Try the audio function
Locate and click on the button. This will switch from a picture puzzle to an audio challenge. You will need to make sure the volume on your device is turned up before you press PLAY.
Turn your phone horizontal
If your phone screen is cutting off your view of the puzzle, you can try turning your device horizontal. You will need to ensure you have turned orientation lock off before rotating your screen.
Check your phone settings
If you have turned the phone horizontal and are still having issues viewing the puzzles, it could be that your font or display settings are too big to fit on the screen. You may need to lower the size of your text to see the full puzzle.