- How can I claim a prize by Post?
- How do I log in to my Members Club account?
- I've forgotten my password! What should I do?
- How do I join The Lott Members Club online?
- How do I add a new debit or credit card?
- Why can't I use Mastercard when depositing into my account with PayPal?
- How do I check my ticket using The Lott website?
- Why am I not receiving notification emails
Frequently asked questions about our response to COVID-19
Everything you want to know about playing our lottery games, available entry types, claiming prizes and more.
The Lott Members Club
Learn more about The Lott Members Club including how to join, using your account in-store and online plus more
Using The Lott website
Learn more about the website's key features and find help with troubleshooting technical issues
Using The Lott app
Find out about how to download The Lott app, key functions and technical troubleshooting.