- How can I claim a prize by Post?
- How do I log in to my account?
- I've forgotten my password! What should I do?
- How do I create an account with the Lott?
- How do I add a new Credit or Debit Card?
- Why can't I use Mastercard when depositing with PayPal?
- How do I check my ticket using The Lott website?
- Why am I not receiving notification emails
Frequently asked questions about our response to COVID-19
Everything you want to know about playing our lottery games, available entry types, claiming prizes and more.
Learn more about creating and managing your account including identity and credit/debit card verification, depositing...
Using The Lott website
Learn more about the website's key features and find help with troubleshooting technical issues
Using The Lott app
Find out about how to download The Lott app, key functions and technical troubleshooting.
Our Player Programs
Everything you need to know about our Winners Circle, Players Club, Tatts Card and Easiplay Club membership programs.