Email verification codes may take a few minutes to send through. If you haven’t received this, firstly:
- Check your junk or spam folder within your email account for your verification code.
- Confirm that your email address is correct on your online account under Settings.
- If your email address is correct on your online account, clicking Resend will trigger a new email with the same code.
The Lott website
To update and verify your email address via thelott.com
1) Log in to your online account at thelott.com.
2) Select your account icon.
3) Select Settings and then Personal Details.
4) Select Edit next to your email address.
- If you have SMS Security enabled on your account, you’ll receive a 6-digit verification code by SMS. Enter the code when prompted.
5) Enter your preferred email address in the email address field.
6) Click Verify.
7) We’ll send a 6-digit verification code to the email address you entered.
- Keep The Lott website open on the verification screen while you check your email for the code.
8) Return to The Lott website and enter the 6-digit code you received.
9) Click Verify & Save. If the code has been entered correctly, a pop-up message will confirm your email address has been updated successfully.
To verify your existing email address via thelott.com
1) Log in to your online account at thelott.com.
2) Select your account icon.
3) Select Settings and then Personal Details.
4) Select Verify next to your email address.
5) We’ll send a 6-digit verification code to the email address you entered.
- Keep The Lott website open on the verification screen while you check your email for the code.
6) Return to The Lott website and enter the 6-digit code you received.
7) Click Verify & Save. If the code has been entered correctly, a pop-up message will confirm your email address has been verified successfully.
The Lott app
To update and verify your email address via The Lott app
1) Log in to your online account on The Lott app.
2) Select your Settings and then Personal details.
3) Select Email address.
- If you have SMS Security enabled on your account, you’ll receive a 6-digit verification code by SMS. Enter the code when prompted.
4) Enter your preferred email address in the email address field.
5) Click Verify.
6) We’ll send a 6-digit verification code to the email address you entered.
- Keep The Lott app open on the verification screen while you check your email for the code.
7) Return to The Lott app and enter the 6-digit code you received.
8) Select Verify. If the code has been entered correctly, a pop-up message will confirm your email address has been updated successfully.
To verify your existing email address via The Lott app
1) Log in to your online account on The Lott app.
2) Select your Settings and then Personal details.
3) Click Verify next to your email address.
4) We’ll send a 6-digit verification code to the email address you entered.
- Keep The Lott app open on the verification screen while you check your email for the code.
5) Return to The Lott app and enter the 6-digit code you received.
6) Click Verify. If the code has been entered correctly, a pop-up message will confirm your email address has been verified successfully.
Please note: As part of updating your email address, your username will be updated to match. Use this email address the next time you login.
If you need further assistance updating your email address or receiving your email verification code, contact our Customer Support team on 131 868.