I'm having trouble receiving my email code. What should I do?

Email verification codes may take a few minutes to send through. If you haven’t received this, firstly:

1. Check your junk or spam folder within your email account for your verification code.
2. Confirm that your email address is correct on your online account under Settings.
3. If your email address is correct on your online account, request a new code by clicking Resend.

To update your email address via thelott.com

1. Log in to your online account at thelott.com.
2. Select your account icon.
3. Select Settings and then Personal Details.
4. Select Edit next to your email address.
   • If you have SMS Security enabled on your account, you will be prompted to enter a verification code sent via SMS. Enter the 6-digit code you receive.
5. Enter your preferred email address in the email address field.
6. Click Verify.
7. You will be prompted to enter a verification code sent via email to the email you just entered. Enter the 6-digit code you receive.
8. Click Verify and Save. 

To update your email address via The Lott app

1. Log in to your online account on The Lott app.
2. Select your Settings and then Personal details.
3. Select Email address.
   • If you have SMS Security enabled on your account, you will be prompted to enter a verification code sent via SMS. Enter the 6-digit code you receive.
4. Enter your preferred email address in the email address field.
5. Click Verify.
6. You will be prompted to enter a verification code sent via email to the email you just entered. Enter the 6-digit code you receive.
7. Click Verify and Save. 

Please note: As part of updating your email address, your username will be updated to match. Use this email address the next time you login.

If you need further assistance updating your email address or receiving your email verification code, contact our Customer Support team on 131 868.