Congratulations on winning a prize!
Having a win of any amount is an exciting event and, for some lucky customers, it can be life changing. Because prize values can range from a few dollars to a few million dollars, we offer a number of ways for you to claim your lottery or Instant Scratch-Its prizes.
For tickets purchased using the Lott Website or App
If you win a prize from an online purchase we will deposit the prize money directly into your online lottery account usually no later than the next day. You will also be notified by email about your entry winning a prize.
If you win a Division 1, Set for Life 1st Prize, Lucky Lotteries Jackpot or 1st Prize, Keno Spot 9 or Spot 10 Prize (SA customers only), your prize will be paid after a two-week provisional period has elapsed, and we will call you personally with the good news!
For tickets purchased in-store
If you win a prize from an in-store purchase there are a number of ways you can claim your prize, depending on where the ticket was purchased and the value of the prize.
- Claim in person at your nearest retail outlet;
- Claim in person at one of our Head Offices; or
- Claim by Post
Customers who are members of our Winners Circle, Players Club, Tatts Card and Easiplay Club programs have prize protection on all lottery purchases, meaning that if you forget to claim a prize you have won from an in-store purchase, your winnings will be automatically paid to you either by cheque, into your online lottery account or a bank account of your choosing.