Any changes to your name are subject to an identity verification process.
To change your name, please complete our Customer Name Change form and email it with certified copies of your supporting documentation to our Customer Support team via customersupport@thelott.com.
Please contact our Customer Support team on 131 868 for more information on this.
Supporting documents
Please provide either two primary documents, or one primary and one secondary document that verifies your name change.
If the name change is due to a marriage, divorce, or deed poll, you’ll also need to provide certified evidence of identity (an identity document that shows your full name as registered to your The Lott account).
The following documents are accepted to verify your name change:
Primary document:
- Current driver licence
- Birth certificate
- Passport (current or expired less than 2 years ago)
- Current adult proof of age card (18+ Card)
- Change of name certificate
If the primary document above is not issued by the Australian state or federal government, and is not written in English, it must be accompanied by an English translation prepared by an NAATI Accredited Translator.
Secondary document:
- Australian citizenship certificate
- Australian Medicare card
- Australian pensioner or concession card
- Local council rate notice issued within the last 3 months (must match your name and residential address)
- Australian electoral roll confirmation letter (must match your name and residential address)
Certifying identity verification documents
As per Statutory Declarations Regulations 1993, the following people can certify the documents for the purpose of identity verification.
- Justice of the Peace
- Notary Public
- Judge
- Police officer
- Legal practitioner
- Manager of a post office
- An employee of a financial institution with 5 or more years of continuous service
- Medical doctor
- Dentist
- Pharmacist
- Veterinary surgeon
- Registered nurse
- Minister of religion
- Member of parliament
- Full-time teacher or school principal
- A member of the Australian Institute of Chartered Accountants.