This articles covers reasons why you may be having difficulties logging into your Members Club account.
It may be possible that your Members Club account has been suspended. There are various reasons why we may suspend your account:
Your identity has not been verified
For most customers, it is a State government requirement that you verify that you are over the age of 18 and live in your stated location within 90 days of creating your account (45 days if you live in the Northern Territory).
Find out more about verifying your identity.
You have tried logging in incorrectly too many times
To ensure the security of your Members Club account, if you incorrectly enter your username and password too many times we'll lock your access. You can lift this lock by correctly resetting your password or calling our Customer Support Team on 131 868.
Find out more about resetting your password.
You have excluded yourself from further play
To provide you with a safe, secure and friendly environment in which to play our games we offer you the ability to exclude yourself from using your Members Club account online.
Find out more about Responsible Gambling.
As per our Terms and Conditions, we regularly monitor account activity online to ensure customers' accounts are secure, and are being used in the way they are intended. Some reasons we may suspend your Members Club account are: incorrectly entering payment details, unusual deposit and withdrawal patterns and evidence of duplicate accounts.
You are using a Virtual Private Network (VPN)
If you have a VPN (Virtual Private Network) switched on, this may be causing issues with our systems to detect your location when attempting to log you into your Members Club account. We recommend switching off your VPN when accessing your account.
You may have security or content-filtering software preventing access to your account
As The Lott offers gambling services to players aged 18 years and over, the security software or content-filtering services (such as NetNanny) you may have enabled could be blocking access when you attempt to log into your Members Club account. We suggest checking your security software provider to determine options that are best suited for you.
Need further assistance? Please call our Customer Support Team on 131 868.