If you have forgotten the password for your online account, we can email you a temporary one that will allow you to login and reset it.
Using the Lott website:
To reset your password go to thelott.com.
Click on Login in the top-right corner of the screen.
In the pop-up window enter your username and click Forgot> next to the Password field.
You will need to enter your username, surname and your date of birth and click the Continue button.
If successful, a confirmation window will appear and you can click Ok to proceed.
We will verify that the details you have entered are correct and email you a temporary password to your registered email address.
Once you have retrieved the temporary password from your emails, head back to thelott.com.
We recommend copying and pasting the temporary password to ensure you enter the temporary password correctly within the next step.
Click on Login in the top-right corner of the screen.
In the pop-up window enter your username and the temporary password and click the Login button.
You will be prompted to change the password to a new one by entering the temporary password supplied via email and the new password you would like to access your account with.
The new password must be between 6 and 30 characters long and contain at least one number and not include special characters such as ~@#$^*()-_+}{][:\'",./'`
Click the Change My Password button to initiate the change.
If successful, a pop-up window will appear confirming your password has been changed.
Using the Lott App:
Open or download the Lott App on your device.
Click the Join/Login icon at the bottom of your screen.
Click Forgot your password? at the bottom of the screen.
You will need to enter your username, surname and your date of birth and click the Reset Password button.
If successful, a confirmation window will appear and you can click Ok to proceed.
We will verify that the details you have entered are correct and email you a temporary password to your registered email address.
Once you have retrieved the temporary password from your emails, head back to thelott.com.
We recommend copying and pasting the temporary password to ensure you enter the temporary password correctly within the next step.
Click the Join/Login icon at the bottom of your screen.
Enter your username and the temporary password and click the Login button.
You will be prompted to change the password to a new one by entering the temporary password supplied via email and the new password you would like to access your account with.
The new password must be between 6 and 30 characters long and contain at least one number and not include special characters such as ~@#$^*()-_+}{][:\'",./'`
Click the Change Password button to initiate the change.
If successful, a pop-up window will appear confirming your password has been changed.
If you require additional help with resetting your password, please contact our Customer Support Team on 131 868.