Follow the instructions below if you have forgotten the password for your online account.
Using the Lott website:
To reset your password go to thelott.com.
Click on Login in the top-right corner of the screen.
In the pop-up window click Forgot> next to the Password field.
You will need to enter your username and click the Get Reset Link button.
You will receive an email to the address registered in your account. Click the Reset My Password button in the email to proceed.
You will be taken back to thelott.com where you will be prompted to enter your username and NEW password.
Your new password must be at least 10 characters long and can be a combination of letters, numbers and symbols. Keep your passwords unique between accounts and avoid using common passwords.
Click the Reset My Password button. You will receive confirmation that your password has been changed.
Click on the OK button to login to your account.
You will also receive an email confirming that your password has been reset.
Using the Lott App:
Open or download the Lott App on your device.
Click the Join/Login icon at the bottom of your screen.
Below we are using a Tatts account as an example.
Click Forgot your password? at the bottom of the screen.
You will need to enter your username, surname and your date of birth and click the Reset Password button.
If successful, a confirmation window will appear and you can click Ok to proceed.
We will verify that the details you have entered are correct and email you a temporary password to your registered email address.
Once you have retrieved the temporary password from your emails, head back to thelott.com.
We recommend copying and pasting the temporary password to ensure you enter the temporary password correctly within the next step.
Click the Join/Login icon at the bottom of your screen.
Enter your username and the temporary password and click the Login button.
You will be prompted to change the password to a new one by entering the temporary password supplied via email and the new password you would like to access your account with.
Your new password must be at least 10 characters long and can be a combination of letters, numbers and symbols. Keep your passwords unique between accounts and avoid using common passwords.
Click the Change Password button to initiate the change.
If successful, a pop-up window will appear confirming your password has been changed.
If you require additional help with resetting your password, please contact our Customer Support Team on 131 868.