For assistance with retrieving your username please follow the steps below.
Using the Lott website:
Go to thelott.com.
Click on Login in the top-right corner of the screen.
In the pop-up window click Forgot> next to the Username field.
You will need to enter your email address and Date of Birth and click the Continue button.
If successful, a confirmation window will appear.
We will verify that the details you have entered are correct and email your username to the email address registered to your account.
Once you have retrieved your username from the email either click the Login button or head back to thelott.com.
Click on Login in the top-right corner of the screen.
In the pop-up window enter your username we emailed to you followed by your password and click the Login button.
Using the Lott App:
Currently the ability to retrieve your Username can only be completed using the Lott website.
If you are still unsuccessful and you know your Password to be correct, please call our Customer Support Team on 131 868 for assistance in retrieving your Username.
Calling from overseas? You can get in touch with us on +61 7 3877 1000.
You can also check out our article on what to do when you have forgotten your password.