This article covers how to log into your Members Club account via The Lott website and The Lott app for iOS and Android, as well as advice on what to do if you're having trouble logging in.
If you are not already a member of The Lott Members Club you will need to create an account. For more information visit our article 'How do I join The Lott Members Club online?'
Logging into The Lott website
Step 1: Visit The Lott Website
From any page of thelott.com, tap on the 'Log in' in the top right hand corner of your screen, appearing next to the Shopping Cart icon.
Tapping this will launch the Login modal which will appear in the middle of your screen.
Step 2: Enter your Username and Password
Enter the Username and Password for your Members Club account in the boxes provided. Once you have entered your Username and Password, tap the 'Log in' button to continue.
If you are successful in logging into your Members Club account you will be able to see your account balance at the top of the screen and also be able to access the Account Menu.
Having issues logging into your Members Club account?
Check that your Username and Password is correct
If your Username and/or Password is incorrect, you will receive an error and will not be logged into your Members Club account. Review the details you entered and try again. When entering your Password you can tap the 'Show' button to check that your Password is correct before trying to log in.
To protect the personal and financial information within your Members Club account, you will have five (5) attempts to log in until your Members Club account is locked. Once locked, you can complete the Reset Password process to create a new Password and regain access to your Members Club account.
Can't remember your Username and Password?
If you think you are using the wrong Username and Password, you can easily retrieve your Username and Reset your Password via The Lott website. For more information visit our articles 'I've forgotten my password! What should I do?' and 'I've forgotten my username! What should I do?'
Is your Members Club account suspended?
It is also possible that your Members Club account has been suspended (for example due to too many incorrect attempts to login, or a self-imposed exclusion on playing online). For more information and help on what to do if your account is suspended visit our article 'Why can't I log into my Members Club account?'
Are you using a VPN?
If you have a VPN (Virtual Private Network) switched on, this may be causing issues with our systems to detect your location when attempting to log you into your Members Club account. We recommend switching off your VPN when accessing your account. For further technical troubleshooting visit our article 'Why can't I log into my Members Club account?'
Logging out of The Lott website
Finally, unsure how to log out of your Members Club account using The Lott website? Visit our article 'How do I log out of my Members Club account?'
Logging into The Lott app
Step 1: Open The Lott App for iOS or Android
Open or download The Lott app on your device. On the Home Screen, tap the Join/Login icon located in the menu at the bottom of the screen.
Step 2: Enter your Username and Password
Enter the Username and Password for your Members Club account in the boxes provided. Once you have entered your Username and Password, tap the 'Login' button to continue.
If you are successful in logging into your Members Club account, you will be able to see your account balance at the bottom of the screen and also be able to access the Account Menu by tapping the Account icon.
The app will also store your Username for you, meaning you will only need to enter your Password each time you log in.
Enabling Touch ID and Face ID (iOS) or Fingerprint Login (Android)
Depending on your device, you can enable Touch ID or Face ID to log into your Members Club account.
Having issues logging into your Members Club account?
Check that your Username and Password is correct
If your Username and/or Password is incorrect, you will receive an error and will not be logged into your Members Club account. Review the details you entered and try again. When entering your Password you can tap the 'eye' icon shown next to the Password field to check that your Password is correct before trying to log in.
To protect your personal and financial information within your Members Club account, you will have five (5) attempts to log in until your Members Club account is locked. Once locked, you can complete the Forgot Password process to create a new Password and regain access to your Members Club account.
Can't remember your Username and Password?
If you think you are using the wrong Username and Password, you can Reset your Password using The Lott app, and retrieve your Username through The Lott website. For more information visit our articles 'I've forgotten my password! What should I do?' and 'I've forgotten my username! What should I do?'
Is your Members Club account suspended?
It is also possible that your Members Club account has been suspended (for example due to too many incorrect attempts to login, or a self-imposed exclusion on playing online). For more information and help on what to do if your Members Club account is suspended visit our article 'Why can't I log into my Members Club account?'
Are you using a VPN?
If you have a VPN (Virtual Private Network) switched on, this may be causing issues with our systems to detect your location when attempting to log you into your Members Club account. We recommend switching off your VPN when accessing your account. For further technical troubleshooting visit our article 'Why can't I log into my Members Club account?'
Logging out of The Lott app
Finally, unsure how to log out of your Members Club account using The Lott app? Visit our article 'How do I log out of my Members Club account?'