Please note this prize claim option is only available for tickets purchased in-store. For more information regarding prize claims for tickets purchased online, visit our article 'How can I claim a prize?'
In-Store Prize Claim Limits
Depending on where your ticket was purchased and the value of your prize, you can claim your prize in-store at your nearest retail outlet.
- Prizes of up to $1500 can be claimed at any Golden Casket or Tatts retail outlet in Queensland, Victoria, Tasmania and the Northern Territory. Some outlets at their own discretion may pay prizes higher than this amount, so give them a call before visiting.
- Prizes up to $1000 can be claimed at any NSW Lotteries retail outlet in New South Wales and the Australian Capital Territory.
- Prizes of up to $500 can be claimed at any SA Lotteries retail outlet. Prizes between $500 and $5000 can be also be claimed in-store at the retailer's discretion.
Note that a Division 1 Prize, Set for Life 1st Prize, Lucky Lotteries Jackpot or 1st Prize, Keno Spot 9 and Spot 10 Prize (SA Lotteries only) can only be claimed either in-person at one of our Head offices or by Post.
How to Claim Unregistered Prizes In-Store
To claim a prize in-store that has not been registered with any of membership programs, simply present your winning ticket in-store.
How to Claim Registered Prizes In-Store
For members of our Winners Circle, Players Club, Tatts Card or Easiplay Club programs prize protection means your prizes are always safe.
Simply present your Winners Circle, Players Club, Tatts Card or Easiplay Club Card and your winning registered ticket in-store to claim your prize. If you forget to claim a prize (excluding high-value wins) we'll automatically pay your prizes to you.