Responsible Play is all about being informed, having fun and knowing your limits. If playing lottery games is no longer fun for you, we offer you the option to exclude/bar yourself from playing lotteries online. You can complete this process online through your account, or by contacting us on 1300 138 132.
Once you exclude/bar yourself from online play, your account will immediately be suspended and you will be unable to purchase lotteries online for the time specified in your account. To reactivate your account you will need to provide a written request to our Customer Support Team once the exclusion period ends.
Follow our steps below to exclude/bar yourself from online play.
From the Lott website:
You will need to login to your online account.
Once logged in, click on the account icon in the top-right corner and select Settings from the drop-down menu.
Open the Responsible Play option and scroll to the Suspend my account from playing lotteries online section and click the Self-Exclusion Notice button. Please note for South Australian customers this will appear as ‘Barring Notice’.
Please read the options carefully and once you understand and agree to all, tick the boxes.
Click the Suspend My Account button to finalise the Self-Exclusion/Barring Notice.
You will be instantly logged out of your online account and re-directed to a confirmation screen.
From the Lott App:
Open or download the Lott App on your device and login to your account.
Once logged in, click on the account icon at the bottom of your screen.
Select Self Manage from the menu.
Select the Self-Exclude option. Please note for South Australian customers this will appear as ‘Barring Notice’.
Read through the exclusion/barring information provided and tick the Acceptance button to show that you acknowledge and understand the information in the notice.
If playing lottery games is no longer fun for you, help is always at hand. Visit our Responsible Play page for more information, otherwise free and confidential support and counselling services are available 24/7 by calling Gambling Help Line on 1800 858 858 or visiting their website.