Playing lotteries should always be a fun and entertaining experience for our customers. If you believe your relationship with gambling has become a problem, there are several ways we can assist you, including the ability for you to set a weekly spend limit.
You can decrease your spend limit at any time, and this will be applied to your account immediately. You can also increase your spend limit, however, this will take seven days to take effect.
If you make any additional changes to your spend limit during this time, then it will reset the seven-day waiting period.
To manage your spend limit on The Lott website, simply follow these steps:
- Log in to your online account at thelott.com.
- Select the account icon.
- Select Settings.
- Select Responsible Play.
- Select Edit next to Set myself a Weekly Spend Limit.
- Enter your weekly spend limit and Save to finalise your changes.
To manage your spend limit on The Lott app, simply follow these steps:
- Log in to your account on The Lott app.
- Select the account icon.
- Select Settings.
- Select Maximum Weekly Spend.
- Enter your weekly spend limit and Save to finalise your changes.
We also encourage you to personally set a play limit according to your individual circumstances for retail purchases. Visit our Responsible Play page for more information. You can find additional support and resources through Gambling Help Online.
We're committed to providing our customers with a safe, secure and friendly environment to play our games. If playing lottery games is no longer fun for you or you are concerned about someone close to you, support is available. Free and confidential support and counselling services are available 24/7 by calling Gambling Help Line on 1800 858 858 or visiting their website