How do I complete manual identity verification?

 To complete manual identity verification, follow the steps below:

1. Photocopy the required documentation
2. Send the documents to us, either by:
   
   Email: customersupport@thelott.com
   Post: Customer Support, Locked Bag 1, SPRING HILL QLD 4004

3. Once received, we will process your documents. We will send you confirmation by email once verification of your identity is complete.

A list of acceptable documentation appears below:

PRIMARY PHOTOGRAPHIC IDENTIFICATION DOCUMENTS:

• Passport
• Driver's License
• National Identity Card
• Proof of Age Card

PRIMARY NON-PHOTOGRAPHIC IDENTIFICATION DOCUMENTS:

• Birth Certificate
• Citizenship Certificate

SECONDARY DOCUMENTS:

• Name and address on a government issued pension card
• Name and address on a utility notice.
• Name and address on a council rate notice, a security document, mortgage, land title records
• Name and address on a Taxation Office notice
• Name and address on the electoral roll
• Name and address from educational records, trade professional membership or employment records
• Medicare Card

International Customers

If you are an international customer, you will need to verify your identity by providing certified identification documents.

To verify your identity, you will need to provide:

• 1 x Primary photographic identification document AND 1 x secondary identification document; OR
• 1 x Primary non-photographic identification document AND 2 x secondary identification documents.

In either case at least one of the documents provided must contain your current residential address.

To complete this process, follow the steps below:

1. Photocopy the required documentation (see above for acceptable documentation)
2. Take your original ID and photocopies of your ID documents to an authorised person capable of certifying documents (known as an Acceptable Referee)
3. The Acceptable Referee will need to certify the copies of your documents
4. Send the certified documents to us, either by:
   
   Email: customersupport@thelott.com
   Post: Customer Support, Locked Bag 1, SPRING HILL QLD 4004

Once received, we will process your documents. We will send you confirmation by email once verification of your identity is complete.

If you need any further information or help with verifying your account please call our customer support team on 131 868.