If you don’t verify your identity, your online account with The Lott will remain in a restricted state, preventing you from:
- withdrawing any prize winnings from your account;
- using our Subscription service that enables you to automatically purchase tickets into your favourite games;
- depositing money into your account above a certain limit; and
- purchasing tickets with your account above a certain weekly limit.
Depending on what state or territory you live in, different conditions will also apply if you don’t verify your identity:
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If you’re a resident of Queensland and you signed up prior to 29th October 2024, you have 90 days from the date your account was created to verify your identity. If your account was created after 29th October 2024, you have three days from the date your account was created to verify your identity.
- If this process is not completed within that time frame, your account will be closed.
- If your account remains unverified for a period of 12 months, any funds residing within your account will be sent to the Office of Liquor and Gaming Regulation in Queensland.
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If you’re a resident of New South Wales or the Australian Capital Territory, and you signed up prior to 29th October 2024, you will have 90 days from the date your account was created to verify your identity. If your account was created after 29th October 2024, you have three days from the date your account was created to verify your identity.
- If this process is not completed within that time frame, your account will be closed.
- Any funds residing within your account will be retained until you are able to complete verification of your identity.
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If you’re a resident of the Northern Territory and you signed up prior to 29th October 2024, you have 45 days from the date your account was created to verify your identity. If your account was created after 29th October 2024, you have three days from the date your account was created to verify your identity.
- If this process is not completed within that time frame, your account will be closed.
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If you're a resident of South Australia and you signed up prior to 29th October 2024, you have 90 days from the date your account was created to verify your identity. If your account was created after 29th October 2024, you have three days from the date your account was created to verify your identity.
- If this process is not completed within that time frame, your account will be closed.
Please note: for the purposes of identity verification, international customers are assigned the Northern Territory rules.