My Account
Learn more about creating and managing your account including identity and credit/debit card verification, depositing and withdrawing funds and more.
Accessing your account
- I've forgotten my password! What should I do?
- I’ll be out of the country, can I still purchase entries online?
- How do I log in to my account?
- How do I log out of my account?
- I've forgotten my username! What should I do?
- Why is my account suspended?
Account Verification
- How do I verify my identity?
- Why do I have to verify my identity?
- What happens if I don't verify my identity?
- How do I verify my identity using my Driver's Licence ?
- How do I verify my identity using my Australian Passport?
- How do I verify my identity using the Australian Electoral Roll?
Managing your account
- How do I update my email address?
- How do I change my username?
- How do I change my password?
- Why can't I change my name in my account?
- How do I update my address?
- Why can't I change my State in my account?
Deposits & Withdrawals
- How do I add a new Credit or Debit Card?
- Why can’t I withdraw funds from my account?
- Can I deposit funds while purchasing?
- How do I delete a bank account?
- How do I withdraw prize winnings?
- What deposit and withdrawal options can I use?