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  1. the Lott Help Centre
  2. Lotteries Basics

Lotteries Basics

Everything you want to know about playing our lottery games, available entry types, claiming prizes and more.

Claiming Prizes

  • How can I claim a prize by Post?
  • How can I claim a prize?
  • How can I claim a prize in-store?
  • How can I claim a prize at Head Office?
  • How long do I have to claim a prize?
  • Can I claim a prize on someone's behalf?
See all 10 articles

Subscriptions

  • What is a Subscription?
  • What games can I Subscribe to?
  • How do I create a Subscription?
  • Why do I need to provide a back-up payment method?
  • How do I pause a subscription?
  • How do I re-activate a Subscription?
See all 11 articles

Lost or Damaged Tickets

  • I've lost my lottery ticket! What should I do?
  • I've lost my Instant Scratch-Its ticket! What should I do?
  • I've damaged my lottery ticket. What should I do?
  • I've damaged my Instant Scratch-Its ticket! What should I do?

Lottery Draws

  • Why do the lottery draw machines look different?