The building at 1 Figtree Drive, Sydney Olympic Park, where our NSW Lotteries Head Office is located, is not allowing public access until Tuesday, 7 April 2020.
This action is temporary and has been taken as a cautionary method after being notified that an individual working in another tenancy within the building had tested positive for COVID-19. Where possible, our staff are working from home and we encourage our NSW customers to contact us by an alternative means.
Since the outbreak of COVID-19, our Prize Administration Front Counter has been adhering to the advice of government and health officials regarding social distancing and hygiene practices to protect customers, staff and members of the public.
At this stage our staff have not reported any symptoms and have been instructed to self-isolate and seek medical attention should they develop any symptoms. We encourage anyone who has visited the building recently and has concerns, to visit the Australian Government Department of Health website or phone 1800 020 080 for further information.
Whilst our Prize Administration Front Counter is temporarily closed, we continue to pay prizes to our customers. For more information please visit our article ‘Can I still claim my lottery prizes?’.