Depending upon where you purchased your entry and the size of your prize, there are a number of options available to you.
Smaller prizes can continue to be claimed at one of our outlets. Should your local outlet be closed, you may visit a nearby open outlet should you feel healthy and safe to do so to claim your prize.
Please ensure you are following all Government directives on social distancing and follow the Australian Government Department of Health’s COVID-19 Health Alert if you plan to visit an outlet. Alternatively you can keep your ticket in a secure location until it is safe and convenient for you to claim your prize in-store.
For more information on prize claim limits visit our article ‘How long do I have to claim a prize?’
Larger prizes can be claimed by Post, by completing a Prize Claim Form and sending the form and your original ticket (don’t forget to make a copy for yourself) to our Prize Administration teams. Larger prizes include:
- Division One and Lucky Lotteries 1st and Jackpot prizes;
- Prizes over $1,500 won in Queensland, Victoria, Tasmania and the Northern Territory;
- Prizes over $1,000 won in New South Wales and the Australian Capital Territory; and
- Prizes over $500 won in South Australia
For more information on claiming prizes visit our article on ‘How can I claim a prize by Post?’
Did you know if you used your membership with the Lott One to register your entry at the time of purchase we can pay any prizes won from that entry directly into your Bank Account or membership account? You can add your bank account details by completing a change of details form when next visiting in-store, or by linking your membership card number when joining online, and updating your prize preferences within your account.