Customers from Golden Casket:
Golden Casket account holders that have not had their identity verified:
As per the email we will have sent to you, once the account is deactivated, your outstanding funds will be sent to the Queensland Office of Liquor and Gaming (QOLGR). Once your identity is verified, QOLGR can issue the funds back to you or alternatively, The Lott can transfer these via electronic funds transfer (EFT) or into a newly created account.
Golden Casket account holders that have had their identity verified:
Once the account has been deactivated, your funds will be sent to the Queensland Public Trustee and will be available from 1 June of the following year that your account has been deactivated. For example, if your account is deactivated on 13th February 2023, it will be available to claim from the Queensland Public Trustee from 1 June 2024. For more information on how to claim funds from the Queesnald Public Trustee, visit https://www.pt.qld.gov.au/other-services/unclaimed-money.
Customers from NSW Lotteries, Tatts or SA Lotteries
For customers with funds outstanding over $20:
Once your account has been permanently deactivated, you will have until the end of the following February to claim your funds from The Lott. To claim your funds from us, you will need to provide the information we request from you to verify your identity.
Pursuant to the Account Terms & Conditions, your funds became legally payable to you while your account was inactive. If you have not claimed your funds from The Lott before the end of February following your account deactivation, they are unclaimed money and we will send them to the Victorian State Revenue Office. You can claim your unclaimed money from the Victorian State Revenue Office from June of that year.
You'll need complete a State Revenue Office Unclaimed Money Search. To begin the search, you will need to enter the name for which you are searching the register, the address The Lott had on file for you (i.e. the one you provided to us when you registered for your account) and the postcode of the address you have entered. You will need to verify your identity at the same time as claiming your money.
For information about claiming unclaimed money from the Victoria State Revenue Office, visit .
For customers with funds outstanding to the value of $20 or under:
Once the account is deactivated, you will have until the end of the following February to claim your funds from The Lott. To claim your funds from us, you will need to provide the information we request from you to verify your identity. After that time The Lott will retain the funds in line with our Terms and Conditions as it is under the minimum threshold imposed by the relevant unclaimed money law and will be retained by us.