There are two changes coming to identity verification from Tuesday 29th October 2024:
- Customers have three days to verify their name, DOB and address to The Lott before we suspend their online account (previously 14-90 days depending on the customers state).
These changes will make the verification process easier for our customers.
Customer who join The Lott online via the website or app prior to Tuesday 29th October will be subject to the current rules:
- Customers have 14-90 days to verify their name, DOB and address to before we suspend their online account.
- Customers name, DOB and address is validated in greenID (3rd party verification system).