It’s important to keep Instant Scratch-Its tickets safe and secure as they could contain prizes.
If your ticket is damaged, there are ways we can help you.
A Lost or Damaged Ticket Search Form will need to be completed for damaged Instant Scratch-Its tickets.
This form will assist in locating the damaged ticket in our lottery system.
For multiple damaged Instant Scratch-Its tickets, a form will need to be completed for each ticket.
Download and print the Lost or Damaged Ticket Search Form according to where the ticket was purchased:
You can download the relevant Lost or Damaged Ticket Search Form here.
Please forward the completed Lost or Damaged Ticket Search Form and the original damaged ticket to the relevant address listed on the form.
A search fee of $15 ($22 for South Australian customers) must be paid either by debit, Visa credit card or cash in-person prior to the search proceeding.
Completion of the Statutory Declaration section in the form is a mandatory requirement.
Successful claims will be paid after the following periods:
- In Victoria, Tasmania, Northern Territory and Queensland, the prize will be paid four weeks from the date of Instant Scratch-Its ticket purchase.
- In New South Wales and the Australian Capital Territory, the prize the prize will be paid eight weeks from the date of Instant Scratch-Its ticket purchase.
- In South Australia, the prize will be paid 12 months from the date of Instant Scratch-Its ticket purchase.