If your Instant Scratch-Its ticket is damaged you will need to complete one Lost or Damaged Ticket Search form per ticket, this will assist us in locating your ticket in our lottery system. A fee of $15 is associated with this search.
Lost or Damaged Ticket Search form:
- For tickets purchased in Queensland, Northern Territory or Tasmania
- For tickets purchased in New South Wales and ACT
- For tickets purchased in Victoria
- For tickets purchased in South Australia
Once you have completed the form, please forward to the address indicated in the relevant Lost Damaged Ticket Search form and include the the ORIGINAL damaged ticket, remembering to keep copies for your own records.
Prize claims from a Lost or Damaged Ticket Search will be considered for payment after 12 months from the date of the Instant Scratch-Its close of draw.