It’s important to keep Instant Scratch-Its tickets safe and secure as they could contain prizes.
If you’ve lost your Instant Scratch-Its ticket, there are ways we can help you.
A Lost or Damaged Ticket Search Form will need to be completed for damaged Instant Scratch-Its tickets.
This form will assist in locating the damaged ticket in our lottery system.
For multiple damaged Instant Scratch-Its tickets, a form will need to be completed for each ticket.
Download and print the Lost or Damaged Ticket Search Form according to where the ticket was purchased:
- For Instant Scratch-Its tickets purchased in Queensland
- For Instant Scratch-Its tickets purchased in New South Wales
- For Instant Scratch-Its tickets purchased in the Australian Capital Territory
- For Instant Scratch-Its tickets purchased in Victoria
- For Instant Scratch-Its tickets purchased in Tasmania
- For Instant Scratch-Its tickets purchased in the Northern Territory
- For Instant Scratch-Its tickets purchased in South Australia
Please forward the completed Lost or Damaged Ticket Search Form to the relevant address listed on the form.
A search fee of $15 ($22 for South Australian customers) must be paid either by debit, Visa credit card or cash in-person prior to the search proceeding.
Completion of the Statutory Declaration section in the form is a mandatory requirement.
Successful claims will be paid after the following periods:
- In Victoria, Tasmania, Northern Territory and Queensland, the prize will be paid four weeks from the date of Instant Scratch-Its ticket purchase.
- In New South Wales and the Australian Capital Territory, the prize the prize will be paid eight weeks from the date of Instant Scratch-Its ticket purchase.
- In South Australia, the prize will be paid 12 months from the date of Instant Scratch-Its ticket purchase.
If we are successful in locating the lost ticket, there will be a Stop Payment placed on the claim, which will prevent anyone else from claiming your prize provided it has not already been paid.