If you’ve damaged the lottery ticket you purchased in-store, simply follow these steps below.
For unregistered tickets
If your lottery ticket isn’t registered to a player card, you will need to complete a Lost or Damaged Ticket Search Form. This will help us locate your ticket in our lottery system.
You’ll have to complete a Lost or Damaged Ticket Search Form for each ticket that’s been lost or damaged.
Please find the Lost or Damaged Ticket Search Forms relevant to your jurisdiction, here.
A search fee of $15 ($22 for South Australian customers) must be paid either by debit card or Visa credit card prior to the search proceeding.
Successful claims will be paid after the claim periods as stated in our Terms and Conditions have elapsed.
Once you have completed the form, please forward it to the address listed on the form and make sure you include the original damaged ticket (if applicable). We recommend you keep copies for your own records.