If you’ve damaged the lottery ticket you purchased in-store, simply follow these steps below.
For registered tickets
For damaged lottery tickets registered to a player card, including Members Club cards (previously known as either Winners Circle, Players Club, Tatts Card or Easiplay Club), please call us on 131 868.
For unregistered tickets
For damaged lottery tickets not registered to a player card, a Lost or Damaged Ticket Search Form will need to be completed. This form will assist us in locating the ticket in our lottery system. If multiple lottery tickets are damaged, a form will need to be completed for each ticket.
Download and print the Lost or Damaged Ticket search Form according to where the ticket was purchased here.
Completion of the Statutory Declaration section in the form is a mandatory requirement.
Successful claims will be paid after the following claim periods:
- For tickets purchased in New South Wales and the Australian Capital Territory, successful claims will be paid after 8 weeks from the date of the draw;
- For tickets purchased in Victoria, Tasmania, South Australia, the Northern Territory and Queensland, successful claims will be paid after 4 weeks from date of the draw.
Once you have completed the form, please forward it to the address listed on the form and make sure you include the original damaged ticket (if applicable). We recommend you keep copies for your own records.